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Refund &
Cancellation Policy
At LS OptimAIze, we strive to deliver excellence. We understand that circumstances may change. Below is our comprehensive guide to cancellations and refunds for our various services.
Software Development Services
Project-Based
No refund once the project has commenced. Refunds available only within 3 days of initiation if NO work has started.
Milestones
No refunds for milestone-based payments once work on that specific milestone has commenced.
Completed Work
Strictly no refunds available for completed and delivered project phases or fully deployed milestones.
Maintenance & Support
- Monthly/Annual Plans: Cancellation allowed with 30-day notice. Prorated refunds provided for unused time.
- Emergency Support: Refunds considered on a case-by-case basis only if service standards (SLAs) are not met.
- Auto-Renewal: Can be cancelled anytime before the next billing cycle.
Processing Time
Refund Processing5-7 Business Days
Bank Transfer3-5 Business Days
* All refunds are secure and fully tracked.
How to Cancel
1
Send Email
Email us directly at lsoptimaize@gmail.com
2
Include Details
Provide your project ID, specific details, and the reason for cancellation.
3
Confirmation
You will receive an official confirmation ticket within 24 hours.